My Cart

Close
Free US Shipping on All Orders!

FAQ

Where do you source your materials from and is everything that you make really using high quality ingredients?

We use the finest high quality ingredients we can find. The majority of our ingredients are sourced from within the United States. We do research to make sure our ethics align with those we source from.

 

Will I get high from your products?

All of our products are 100% CBD and 0% THC. CBD will not get you high as THC is responsible for the psychoactive effects of being "high".

 

How does CBD benefit the skin? Has there been research done on this?

As CBD rises in popularity as an ingredient used in skincare, more research is currently being done to examine the full benefits of CBD. Check out our CBD Skincare 101 article to learn more about this magical ingredient!

 

What is the shelf life of your products? 

Since our products are made with high quality ingredients, our products do have a shelf life, typically 12-24 months. If our products are kept in the refrigerator, they will stay fresher longer. In the rare case that you purchase is not at its freshest point, please email us so we can handle this on a case-by-case basis. See our contact page for email addresses. 

 

How soon can I expect my order?

After an order is placed, please allow up 1-2 days for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Many of our items are made so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs. 

For U.S. Orders:

  • After shipping, please allow a few days for your order to arrive. 

    For International Orders:

    • Please allow up to 2-3 weeks for your order to arrive after shipping. Usually, it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Gentle Jane is not responsible for any sort of customs release fee.

      Are your products made in the USA?

      Absolutely all of our products are made in the United States.

       

      What is your return policy?

       Please check out our refund policy.